Almost two months trying to resolve a baggage claim.
Repeated portal errors when trying to save my bank details.
The same automated response each time.
I’d really appreciate this being properly reviewed rather than receiving another copy-paste reply.
@etihad @EtihadHelp
12+ days without my baggage and Jetstar still can’t tell me where it is.
After waiting to speak to an agent and explaining the case again, I was told no further assistance could be provided and the agent hung up on me.
This is unacceptable.
@JetstarAirways
@CustomerSPpprt
12 days without my checked baggage.
Delayed on @etihad , forwarded via @JetstarAirways (flight JQ42), confirmed located in Melbourne, then mishandled due to internal confusion.
Multiple case numbers, no delivery, no clear accountability.
I just want my bag. @EtihadHelp