Hi there, we're sorry to hear about your experience and understand your concern regarding the seating changes made before your flight. We'd like to assist you further and look into this for you. 1/2

Hi there, we're sorry to hear you were contacted by fraudulent accounts. Our team is aware of a number of fake pages impersonating us online, in an attempt to confuse customers. You can be sure that we're taking steps to have these fake pages and profiles removed. 1/2

Hi Riley, we understand that paying extra fees on the day of travel can be frustrating. Please rest assured that all customers are given a 7kg carry‑on baggage allowance, and excess baggage fees apply if the carry‑on weight limit is exceeded before boarding. 1/2

Hi there, thanks for reaching out. Yes, your wedding dress is permitted on board, but it will need to meet our carry‑on baggage size and weight limits. The dress must be packed so it fits within our standard carry‑on dimensions and can be stored in the overhead lockers. 1/2

Hi there, we're sorry to hear about your experience. We understand how important it is, especially for families and early travelers to have flexibility and enough time to get settled before their flight. 1/2

Hi there, we’re sorry to hear you still haven’t received your luggage. We understand how frustrating this must be for you. Could you please send us a DM with your booking details? We’d like to look into this for you. 1/2

Hi Cris, we're sorry to hear about your delayed baggage and the inconvenience it’s caused. Could you please send us a DM? We’d appreciate the chance to assist you further. 1/2

Hi Caz, we’re sorry to hear about your delayed baggage and the inconvenience it caused. Could you please send us a DM with your booking details? We’d appreciate the chance to assist you further. 1/2

Hi there, thanks for reaching out. The name on your booking should match your passport details to avoid any issues at the airport. Please send us a DM with your booking details so we can check this further for you. 1/2

Hi there, to speak with our team directly, please visit our X profile. Once you’re on the profile page, look at the top-right corner for the “Message” icon (an envelope). Click that icon to open the direct message window, type your message, and hit “Send.” 1/2

Hi Christopher, we're sorry to hear this. Please know that we do our best to seat families together, and our check-in staff are always on hand at the airport to make sure that young children are seated with a parent or guardian on the day of travel. 1/2

Hi Andrew, we understand your frustration. However, due to safety regulations, there’s a limit on wheelchair assistance per flight. When that limit is reached, we will offer alternative options. Your feedback is valuable and will share it with our team. 1/2

Hi Shashwat, we’re sorry to hear about your experience and understand how frustrating unexpected fees can be. Your feedback is important to us, and we’ve shared it with our team to help improve cleanliness and overall service. 1/2

Hi Ritesh, we’re sorry to hear about your experience with flight JQ827. We understand how stressful this situation must have been for you and your child. 1/2