@Fazio_Colleen

wanderer | news junkie | Tweets are my own

Joined May 2011
  • Tweets317
  • Following780
  • Followers148
39Media
Another great event! #NiceSummit
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Does this sweater make me look cute? ❤️ #Adopt 📸: Barbara from our Boston location
small black and white puppy wearing a holiday sweater

ALT small black and white puppy wearing a holiday sweater

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Patagonia has always been an outlier as a company that prioritizes purpose over all else—with bold actions that show its authenticity. As businesses continue to lean into #brandpurpose, be sure what you say is what you do. @forrester forrester.smh.re/4fW

Can B2B CMOs Save The Planet, Too?

forrester.smh.re
The most wonderful time of the year - Predictions season! @forrester launched #ForrPredictions for 2023. These predictions analyze the trends in different topics and industries, to help business leaders see around the corner and thrive in the year ahead. forrester.smh.re/4aT

Forrester’s North America Predictions 2023: To Thrive, Organizations Will Make Consumer And...

forrester.smh.re
Thank you ⁦@NICELtd⁩ for an incredible few days!
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A perfect evening in the desert #MakeExperiencesFlow
Colleen retweeted
NiCE
@NICELtd11 Oct 2022
Opening the day at #NICEsummit 2022, our CEO @BarakEilam shares four key trends shaping the New Era of #DigitalCX. We are ready to soar, and today we are sharing how with industry analysts and peers in Marrakesh, Morocco. #CXone #CXi #MakeExperiencesFlow
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The need to help overcome organizational silos and skills gaps can’t be underestimated #NICEsummit
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#truthbomb to start the day at #NICEsummit #makeexperincesflow
A quick language lesson is a great start to #NICEsummit
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In a new byline for @destinationCRM, @forrester’s David Truog outlines why #chatbots keep disappointing customers and why #marketers need to be part of a solution in fixing this. #CX forrester.smh.re/3-7

Most Chatbots Are Mediocre, and Marketers Should Intervene

forrester.smh.re
4 Ways To Receive Better Voice Of The Customer Input By Phil Britt Via @cmswire bit.ly/3KPUWdL #marketing #VOC

4 Ways to Receive Better Voice of the Customer Input

Are your voice of the customer (VoC) programs falling short? If so, you might want to take a look at some of these beyond-the-survey strategies.

cmswire.com
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The 2nd Age of Martech has arrived, and it’s all about convergence in ecosystems by @chiefmartec customerthink.com/the-2nd-ag… via @CustomerThink
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What Amex, Capital One and TIAA learned by applying AI to contact center transcripts 360magazine.com/2022/07/06/w…

What Amex, Capital One and TIAA learned by applying AI to contact center transcripts

You could say that every Voice of the Customer program is an exercise in panning for gold, but in Luis Angel-Lalanne’s case, the treasure was buried in an unusual place. The vice-president of custo…

360magazine.com
Loving story time with the brilliant @katytynan about virtual culture #ForrCX
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Excited to see some clients and colleagues in 3D! #FORRCX
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Join me!
NiCE
@NICELtd2 May 2022
Are you ready to connect with thousands of #CX experts at #iLive22?  Don’t miss your chance to be inspired by speakers such as @jmaxball, @Fazio_Colleen, @miladantonio, @KdawsonVr, @dfluss, @McGeeSmith, @omerminkara, @tcrawford.  May 24-25 Register FREE >> okt.to/VvIT6W
Customer service @JetBlue is killing it today.thank you!
Dr dre for mvp #SuperBowlLVI
Got #healthcareCX & #CFM on your mind? Check out this brand new @forrester blog post from me & @Fazio_Colleen about yesterday's announcement that @PressGaney Plans To Acquire @Forstaglobal forrester.com/blogs/press-ga… #customerfeedbackmanagement
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