AI analyst @IDC. Current focus areas include #conversationalAI, text & speech #AI, #search & #knowledgediscovery. Tweets are my opinion & not IDC’s.
Joined March 2019
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Home after a fun and informative few days at @Verint Engage 2025! Lots of great discussions to process. For now, enjoy these pictures of my dog Ludo, who’s taken over a blanket from the 2020 virtual event as well as this year’s stuffed Verint bot 😂
#verintengage25
In a packed ballroom for @RituJyoti’s speech on unlocking the value of #GenerativeAI! No surprise, this tech is going to be a big disruptor. @IDC #IDCDirections
@Verint explains how its open platform & pre-trained models/bots will help organizations leverage new #innovations in #GenerativeAI - now and down the road
#AI #ConversationalAI #bots #verintanalystdays
@Verint showing how AI is infused throughout the #contactcenter lifecycle
#AI #ConversationalAI #verintanalystdays
Making friends with Nacho the beer burro - thanks @Verint for introducing us! He can come home with me right? – at Paradise Valley, AZ
#Xperience23 morning keynote - per Olivier Jouve, “we have entered a new age fueled by the power of #generative & #predictive #AI”
@Genesys #conversationalAI #artificialintelligence #GenerativeA
(On a less serious note - kudos to the @Verint creative team, these bots are adorable!)
Verint delivers a vast team of specialized bots to augment your workforce. Each one of these special bots can do something really well, including knowledge management, forecasting, compliance, agent coaching, and many more. This is how you supercharge your workforce! #Engage23
Hayley Sutherland retweeted
.@Verint Launches Open CCaaS Platform < Traditionally, companies start with the #CCaaS solution and then add #WEM, #Digital and #Analytics. Verint is challening this paradigm wiht #Open #CCaaS program #Engage23 buff.ly/3Pi2rhw
@Verint bringing #insights delivery & #knowledge discovery in a #conversational / natural language interface with Dora, its new “data insight bot”
#engage23 #nlp #search #knowledgediscovery #chatgpt #chatbots #bots #ai #ArtificialIntelligence #conversationalAI #LLMs
@nvidia has released guardrails for its #LLM, NeMo, to help prevent hallucination:
blogs.nvidia.com/blog/2023/0…
for my #artist friends - a free tool, developed by @UChicago researchers, that makes it harder for #GenerativeAI to copy your work: glaze.cs.uchicago.edu/
re: #GenerativeAI for #search & #knowledgediscovery - it's worth noting that you can ask #ChatGPT to provide sources, but you will still need to validate that A) those sources exist and B) they do indeed say what they've been cited for: zdnet.com/article/how-to-mak…
My colleague Dave Schubmehl presenting on the synergies between #conversationalAI and #automation @dschubmehl @IDC #IDCDirections2023
Hayley Sutherland retweeted
.@IDC’s @meredithwhalen highlighting customer data management and the need to connect customer data between departments. #IDCDirections2023 #FutureofConnectedness
