LATELA MENTORSHIP HUB

DEPUTY IGG CALLS FOR HUMANE LAW ENFORCEMENT AND STRONGER IG–POLICE COLLABORATION As part of activities commemorating International Ombuds Day 2026, the @IGGUganda held a boardroom engagement with the leadership of the @PoliceUg at Police Headquarters, Naguru, to highlight the ombudsman role. The Deputy Inspector General of Government (DIGG), Mrs. @AnneTwino , commended the Inspector General of Police (IGP), @igp_ug1, for his strong leadership, responsiveness and the reforms introduced in the Force, including improvements in staff welfare that are already yielding positive results. @AnneTwino urged officers to enforce the law humanely, noting that the police are the most frequent point of contact between citizens and government. “Justice should be felt, not feared,” she said. The DIGG explained the distinction between the IG’s ombudsman and anti-corruption mandates, describing the ombudsman as a mediator between government and citizens, as well as between public officers in dispute. She highlighted complaints received by the @IGGUganda involving police officers, including alleged unlawful arrests, as well as administrative grievances such as delayed salaries and pensions. To ensure timely resolution of such matters, she proposed the establishment of a Police Ombudsman to handle administrative injustice and maladministration. The IGP welcomed the proposal, noting that it will be discussed further internally. He reaffirmed @PoliceUg commitment to strengthening collaboration with the @IGGUganda and proposed designating a focal person to coordinate communication on investigations and anti-corruption matters. He assured the DIGG that complaints involving police officers will be reviewed and appropriately addressed. The IGP also welcomed the improvement in police performance noted in the @IGGUganda latest report to @Parliament_Ug , expressing hope that this progress will be reflected in the upcoming National Integrity Survey. AIGP @Damulira_Chris requested greater involvement of @PoliceUg in the forthcoming National Integrity Survey, while AIGP @Tom_Magambo called for the IG’s support in showcasing successful joint anti-corruption efforts and addressing negative public perceptions of the Force. The Deputy IGG was accompanied by Mr. @nskakooza25, Director Ombudsman Affairs, Mrs. Hilda Talibba, Director Legal Affairs, Hajjat Ali Munira, Assistant Director Public Relations, and other @IGGUganda staff. #OmbudsDay2026 #AccountabilityUG

NIRA Board and Management Engage the Ombudsman on Service Delivery The Board and Senior Management engaged a delegation from the Inspectorate of Government, led by Deputy @IGGUganda Mrs. Anne Twinomugisha Muhairwe, to discuss public concerns, service delivery challenges and opportunities for improvement. The engagement provided an opportunity for the Authority to highlight its growing national mandate and staffing constraints while receiving candid feedback on customer care, accountability and responsiveness to citizens. The Deputy IG on her part acknowledged the importance of addressing public concerns, while the Inspectorate’s Director of Legal Services commended NIRA for the visible improvements in service delivery. It clearly came to light that, NIRA remains committed to using public feedback to improve service delivery, strengthen accountability and ensure that every Ugandan receives professional, timely and reliable identification and civil registration services.

DEPUTY IGG TO UGANDA AIRLINES’ CEO, BOARD: BUILD A RESILIENT INSTITUTION THAT CAN EARN PUBLIC TRUST The Deputy Inspector General of Government (DIGG), Mrs. @AnneTwino , has called on the leadership of @UG_Airlines to use the current transition in leadership to rewrite the national carrier's story by building a professional, resilient and accountable institution that can earn and sustain public trust. @AnneTwino made the call today while meeting the CEO of @UG_Airlines , Mr. Girma Wake, as part of the @IGGUganda activities to commemorate the International Ombuds Day 2026, under the theme “Ombuds: Office of Options.” She noted that the @IGGUganda had received complaints concerning the airline, including irregularities in recruitment and procurement, financial mismanagement as well as poor institutional culture. She emphasised that the Ombudsman’s role is to provide options for addressing such concerns through early intervention, dialogue, mediation, investigation, providing advice and recommendations. “Our approach is not necessarily to wait until a problem has escalated into a major crisis. Where possible, the Ombudsman should help institutions identify problems early, resolve them and strengthen their systems,” The DIGG reminded the leadership that @UG_Airlines is more than a commercial enterprise. As the national carrier, it carries Uganda’s name and image across Africa and beyond and therefore has a special responsibility to uphold professionalism, fairness, transparency, accountability, value for money and quality customer service. She thanked Mr. Wake for coming to Uganda and taking on the responsibility of helping to revive and strengthen the national carrier, assuring him that Uganda has confidence in his leadership and is rooting for the airline’s success. Mr. Wake appreciated the DIGG for reaching out to the airline and assured her that Uganda Airlines is now well positioned to take off and fulfil its potential. He said that, given time and the right support, the airline will achieve greater heights. He also pledged to organise a staff engagement with the DIGG to discuss the Ombudsman mandate and listen to staff perspectives on the challenges and opportunities facing the national carrier. The @IGGUganda remains committed to working with public institutions to strengthen systems, address administrative injustices and ensure that public resources and institutions serve the public interest. The DIGG was accompanied by Mr. Gerald Gwaira, Director Research, Education and Advocacy (DREA), Mr. Savio Kakooza Ntensibe, Director Ombudsman Affairs (DOA), Hajjat Munira Ali, Assistant Director Public Relations, Mrs. Mariam Nimusima, Assistant Director DOA, Mr. Martin Lukwago and Ms. Diana Nantabazi, both Principal Inspectorate Officers, Ms. Lisa Mwagale, Executive Assistant to the DIGG Mrs. Twinomugisha, Mr. Owen Masembe and Ms. Doreen Tukamushaba, both Inspectorate Officers.