Sharing inspo with his bookstore analogy to #ITSM. @RoyAtkinson at @itSMFUK Outside in focus and driven by the customer tastes, purchasing patterns to understand #value #service

Enjoying the keynote from Julian Fisher, Espionage specialist, sharing wisdom about leadership at @itSMFUK. 1. Put yourself 2nd. 2. Show some vulnerability. 3. Occupy the common ground. Enabling trust and human connection. Keys for success. #ITSM

Kicking off @itSMFUK in what promises to be a splendid day of #ITSM goodness. #itsmuk2025 #servicemanagement

Great to hear Dolf van der Haven talk about the newly launched @scopismnews #XLA #experiencemanagement and SIAM Compendium from @scopismnews

Revealing the 2025 @scopismnews Global Annual #SIAM Survey at #servicenorth2025 the strategic drivers for SIAM remain steady year on year. Reduce costs was up though. No surprise.

Trust is the secret recipe for the operation of digital ecosystems #SIAM #servicenorth2025

Trust - “A confident relationship with the unknown.”. Listening to great insight from Markus Mueller about how critical trust is to #SIAM at #servicenorth2025

Great discussion about #AI and #Automation in SIAM hosted by @ITILzealot at #servicenorth2025

Pub Quizzing #SIAM style and giving out @KineticIT #timtams as we share details about the launch of the #SIAM Body of Knowledge 2025 with @ITILzealot @ClaireAgutter at @scopismnews #servicenorth2025

Key message here was that in complex environments getting providers to focus on outcomes was the pursuit and the answer. #servicenorth2025

Kicking off @scopismnews #servicenorth2025 with a big shout out to the sponsors and partners that make the event possible. #kineticit

#SIAM is bridging the gap between traditional #servicemanagement and the new world of #IT. @ClaireAgutter @CristanMassey Suzanne Galletly and Ronald Israel’s.#servicenow2024