@NewsCCP

Championing consumers', citizens' and micro businesses' communications interests, by providing independent, expert advice to Ofcom, governments and industry.

 United Kingdom
communicationsconsumerpanel.org.uk/
Joined May 2011
  • Tweets873
  • Following2.1K
  • Followers507
42Media
Our research on the life-changing effects of improved rural connectivity is published, including video footage of consumers' and micro-businesses' true stories and our recommendations to help those left behind #rural #connectivity #fairness ALT: man looking at phone in a field
Communications Consumer Panel@NewsCCP17 Jul 2023
Rural connectivity is vital and our research, video and recommendations are now published! We would like to thank our National Hubs and Consumer Advocacy Hubs participants in Northern Ireland, Wales, Scotland and England for their input into this work: bit.ly/3pU9xig
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Communications Consumer Panel and ACOD’s response to Ofcom’s call for inputs on the future of the Universal Postal Service communicationsconsumerpanel.…
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Communications Consumer Panel retweeted
StepChange
@StepChange21 Aug 2023
We regularly talk to all kinds of people dealing with shame or embarrassment about their money worries. If you're struggling to pay off your debts, you should know you're not alone. Our lovely colleague, Sam, breaks down this common debt myth 👇 ow.ly/xs8I50PAn2K

Is Debt Something To Be Ashamed Of?

At StepChange Debt Charity, we regularly talk to all kinds of peopl...

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Ofcom
@Ofcom17 Aug 2023
☎ Landline phone services are changing. Telecoms companies are upgrading their networks and rolling out new digital call services – meaning changes for how landlines work. 🎥 Watch to find out what this means and how you could be affected:
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Chloe Tear@chloeltear31 Jul 2023
I used to do anything to hide my disability… not anymore! On Friday I spoke at a disability pride event in Leeds that was organised by @scope. It was such an incredible day, filled with positivity and joy. Happy disability pride month everyone. 💛🌈♿️
Chloe and guide dog Dezzie stood in front of a disability pride flag. Chloe is wearing AFO splints and is holding a yellow walking stick.

ALT Chloe and guide dog Dezzie stood in front of a disability pride flag. Chloe is wearing AFO splints and is holding a yellow walking stick.

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StepChange
@StepChange1 Aug 2023
🧵 Thousands of people every year struggle with debt problems. But what is a debt problem and what does getting debt advice look like? Let's break down some barriers here... 👇 (1/5)
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📣 Do you know older people having difficulties doing important tasks because they don’t use the internet? Things like booking appointments or managing finances? @talkolderpeople want to hear their experiences and give them a voice. Encourage them to share and be heard! 👇
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Good Things Foundation@GoodThingsFdn24 Jul 2023
📊 Our polling data shows 3/4 of the UK population support Gov investment to #FixTheDigitalDivide. This is an issue that matters to them. @helenmilner new blog proves the public's views align to @LordsCommsCom call for a new Digital Inclusion Strategy: bit.ly/3pZRwim
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Which?@WhichUK25 Jul 2023
📆 Use or swap your regular postage stamps by 31 July 2023. Please note: You cannot exchange these at the Post Office, only by freepost.
After 31 July 2023, stamps without a barcode will no longer be valid. Use before deadline or swap them by posting to 'Freepost SWAP OUT', enclosing a self-addressed envelope.

ALT After 31 July 2023, stamps without a barcode will no longer be valid. Use before deadline or swap them by posting to 'Freepost SWAP OUT', enclosing a self-addressed envelope.

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Communications Consumer Panel retweeted
StepChange
@StepChange25 Jul 2023
🧐 What are 'clone firms'? Clone firms are fake websites that pretend to be real, trustworthy companies or charities. They are set up by scammers to trick you into giving your personal data or even your money. It's alarming how official they can seem. Clone firm links often appear at the very top of a search engine results page, as scammers will pay money to grab your attention first. And now, scammers are impersonating organisations such as @StepChange, @natdebtline and @CitizensAdvice. 👀 stepchange.org/checkit.aspx #CheckItTrustIt
Image shows a purple background with white text 'What is a clone firm?' Clone firms are fake websites that pretend to be real, trustworthy companies or charities.' A yellow shield icon is seen on the left with a green number one in the centre.

ALT Image shows a purple background with white text 'What is a clone firm?' Clone firms are fake websites that pretend to be real, trustworthy companies or charities.' A yellow shield icon is seen on the left with a green number one in the centre.

Image shows a purple background with white text 'It's alarming how official they seem. Fake websites are set up by scammers to trick you into giving your personal data or even your money.' A yellow message icon is seen on the left with the number two in green.

ALT Image shows a purple background with white text 'It's alarming how official they seem. Fake websites are set up by scammers to trick you into giving your personal data or even your money.' A yellow message icon is seen on the left with the number two in green.

Image shows a purple background with white text 'Check it's honest. Some companies pretend to be us. Check their web address, their logo and their contact details. We think good advice should always be free, so check it doesn't come at a cost.'

ALT Image shows a purple background with white text 'Check it's honest. Some companies pretend to be us. Check their web address, their logo and their contact details. We think good advice should always be free, so check it doesn't come at a cost.'

Image shows a purple background with white text 'Check your details are safe. Some companies take personal details like your date of birth to sell on. Ask the company how they're keeping your details safe.'

ALT Image shows a purple background with white text 'Check your details are safe. Some companies take personal details like your date of birth to sell on. Ask the company how they're keeping your details safe.'

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StepChange
@StepChange24 Jul 2023
Today we launch our #CheckItTrustIt activity supported by our friends at @CitizensAdvice and @natdebtline. Our main goals are to shine a light on what trustworthy debt advice looks like, and to spread awareness about misleading ads, impersonators, and scams that are unfortunately lurking in the debt advice sector. We all know how tough it is to manage finances, especially with the rising cost of living. That’s why the debt advice sector has become more important than ever. We want to make sure you have access to trustworthy debt advice that you can rely on 🤝 We’re also aware of the not-so-nice characters out there who try to deceive people. We’re joining forces to actively fight against these fraudsters and impersonators, because your safety and well-being matter to us. We want to protect consumers like you who are seeking genuine help and support. If you’re curious to learn more about our #CheckItTrustIt activity, read our press release 👇 stepchange.org/media-centre/…
Image shows a purple background with black text in a yellow circular shape 'Check it. Trust it.' Two green ticks are left of the text.

ALT Image shows a purple background with black text in a yellow circular shape 'Check it. Trust it.' Two green ticks are left of the text.

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Samaritans@samaritans24 Jul 2023
Today is #SamaritansAwarenessDay 🙌 Whoever you are, whatever you’re going through, you can talk to us on 116 123. Retweet and help us reach more people who might need us.
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Disability Unit@DisabilityGovUK18 Jul 2023
LAUNCHING 📢 A fully-accessible 12 week consultation, which will inform the Government’s new Disability Action Plan. Find out how to apply, and have your say on how the Government’s plan can improve the lives of disabled people across the country. gov.uk/government/consultati…
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Disability Unit@DisabilityGovUK18 Jul 2023
Are you a BSL user?  Do you want your say on how the Government can improve the lives of disabled people across the country? Respond in our consultation, which will inform the Government’s new Disability Action Plan.  gov.uk/government/consultati…
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youtube.com/watch?v=iNiqNkNU…

'The Struggle for Fairness' - Teaser clip 3

Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube.

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Rural connectivity is vital and our research, video and recommendations are now published! We would like to thank our National Hubs and Consumer Advocacy Hubs participants in Northern Ireland, Wales, Scotland and England for their input into this work: bit.ly/3pU9xig
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Ofcom
@Ofcom13 Jul 2023
We’re consulting on proposed changes to our TV access services code and best practice guidelines - to make sure they work for people who rely on them📺 Have your say by 21 September 2023🔽 ofcom.org.uk/news-centre/202…
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Communications Consumer Panel retweeted
CharityComms@CharityComms12 Jul 2023
"When something is accessible, it gives me a sense of joy and happiness. I’m made to feel included, and wanted in that space. It tells me that people care." A lovely read from @lifeofablindgrl via @BrowningYork on the importance of accessible comms. Thanks for the mention too!
Sarah Browning (she/her)@BrowningYork12 Jul 2023
I'm really excited to announce my latest Time for Kindness guest blog has been written by Holly from @lifeofablindgrl A great piece about the kindness shown by making comms accessible. Like she says, "We should all feel we belong" timeforkindness.co.uk/kindne… #teamkind

What if… accessibility and inclusion are at the heart of your communications - Time for Kindness

Making sure that accessibility is always a part of your communications is a great way to show that you care about everyone's experience.

timeforkindness.co.uk
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We're pleased that Ofcom is being firmer with comms providers on behalf of consumer struggling with the cost of living and welcome action taken to support consumers who want to switch provider or make a complaint. It's vital that consumers are able to make their voice heard.
Ofcom
@Ofcom13 Jul 2023
We are investigating Virgin Media after complaints the company is making it difficult for customers to cancel contracts. Our investigation will also look into whether the company has met our requirements on complaints handling. Read more: ofcom.org.uk/news-centre/202…
Ofcom’s Chief Executive, Dame Melanie Dawes: "Our rules are there to protect people and make sure consumers can take advantage of cheaper deals that are on offer. That’s particularly important at the moment as households look for ways to keep their bills down. “We're taking action today, on behalf of Virgin Media's customers, to investigate whether the company is putting unnecessary barriers in the way of those who want to switch away. ”

ALT Ofcom’s Chief Executive, Dame Melanie Dawes: "Our rules are there to protect people and make sure consumers can take advantage of cheaper deals that are on offer. That’s particularly important at the moment as households look for ways to keep their bills down. “We're taking action today, on behalf of Virgin Media's customers, to investigate whether the company is putting unnecessary barriers in the way of those who want to switch away. ”

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