MQU Professor - Consumer Psychology & Marketing research | Stanford Uni Top 2% marketing researcher | Media Commentator | Consultant | Solo-Mum | Views my own
Macquarie University Australia
Joined February 2020
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Sad period for retail in Australia. My comments @RadioNational 📻
There is a loss to the traditions that we have experienced shopping at department stores over generations.
Dr Robert Crawford RMIT uncertainty + anxiety for staff.
abc.net.au/listen/programs/a…
@Macquarie_Uni #retail
Professor Jana Bowden retweeted
Sad scenes are unfolding inside David Jones stores today, as a bombshell theory about the retailer’s fate comes to light. Follow live: bit.ly/4kyjzzl
💄 It’s in the power of the EXPERIENCE
My comments @dailytelegraph ⬇️
What draws consumers to #Mecca & #Sephora?
Customer experience that is multisensory, immersive, hands-on…something which hasn't happened for a long time at #DavidJones."
dailytelegraph.com.au/subscr… #retail
My advice on gift cards for @smh
Don’t wait. Administration changes everything.
“Once that happens it’s all over and customers will also have to deal with changing policies for returns and change of mind purchases once the administrators set in.”
#DavidJones #Retail
Luxury brands have fled David Jones and left shelves around the country stripped bare as shoppers flocked to lament the once-prestige department store that had been surrendered to administrators and receivers after 188 years. smh.com.au/business/companie…
Peak hour late night shopping #DavidJones Chatswood.
Has news of the collapse frightened consumers off in the middle of the peak festive season trade?
It’s not inconceivable that David Jones may disappear as a part of the Australian vernacular in the future. #retail
Peak late night shopping Thursday night at David Jones, Chatswood Chase.
📌 Good discounts
📌 Ample stock
📌 Beautiful renovated store as part of the broader $625 million transformation of the Chatswood Chase Shopping Centre
Not a lot of customers.
#retail #DavidJones
Is now a good time to go shopping at David Jones?
💸It is if you want to bag a bargain…
My comments @YahooFinance 🤠 ⬇️
"I honestly think consumers are perched on the edge of their seats for Christmas bargains from David Jones,"
au.finance.yahoo.com/news/da… #retail #DavidJones
📌 David Jones has collapsed
My comments @BBC ⬇️
"It was once the epitome of glamour shopping - the Aussie version of Harrods…where you could marvel at all the premium luxury labels, and feel like you'd made it."
bbc.com/news/articles/cky93z…
@Macquarie_Uni #retail #DavidJones
Professor Jana Bowden retweeted
The 188-year-old retailer has entered voluntary administration after failing to reach a deal with landlords. afr.com/companies/retail/dav…
Is it the death knell for David Jones?
My comments on my trip to Hornsby DJs @YahooFinance @NWWhigham
Bowden was visiting with her 13-year-old.
"I said to her…By the time you have kids, these things may not exist."
au.finance.yahoo.com/news/au… @Macquarie_Uni #retail #DavidJones
#DavidJones has brought back the traditional Christmas window display.
It’s an iconic 70 year old tradition for Aussie families. Memories of department store glitz and glamour are made of this.
Throwback pics of my daughter.
Her gen may be the last to remember this. #retail
📉 David Jones is on the brink. My comments for Nine News ⬇️
The perfect storm and at the worst possible time for the retail industry, right at the start of the peak Christmas shopping season and festive rush.
facebook.com/reel/1649511753… @Macquarie_Uni #retail #DavidJones
Professor Jana Bowden retweeted
DEVELOPING: Australia's oldest department store, David Jones, is on the brink of collapse, heading into voluntary administration after failing to pay rent since September and rejecting offers from landlord Westfield.
Professor Jana Bowden retweeted
On knife’s edge: David Jones could appoint administrators by Thursday
smh.com.au/business/companie…
The collapse of David Jones is a now reality.
It’s the perfect storm.
📌 A market that’s walked away
📌 $95m pre-tax loss
📌 Brand exodus
📌 Aborted deals
Even 40% off can’t get customers in the door and right before the critical Christmas trading period. #DavidJones #retail
David Jones Hornsby store in free fall. Not a single customer.
Mundane format. Boring assortment. A retailer that hasn’t grasped omnichannel to deliver online shopping, social media buzz and unique in-store experience.
Customers have voted with their feet.
#retail #DavidJones
Halloween is over but David Jones is a ghost town 👻
Walked through the Hornsby Sydney store yesterday and couldn’t find a single customer… in any Department, on any level.
26 stores to close reported today. Hornsby one of them.
No surprises here.
#retail #DavidJones
Healthcare AI @ @Macquarie_Uni Research Day yesterday! 🙌🏻
@smr856 presented new research on customer acceptance of artificial intelligence (CAAI) in #retail
Open to collaborations to apply this to patient-facing healthcare as CAAI-Health.
doi.org/10.1016/j.jretai.202…
#Health #AI
