John Welsh (@SampleFive) profile picture

Solutions Architect, CCIE Emeritus #20125, Engineering Deathmatch (@EngDeathmatch) and becomingDM (@becomingDM) creator

Texas
Joined February 2009
Photo by John Welsh (@SampleFive)Photo by John Welsh (@SampleFive)Photo by John Welsh (@SampleFive)Photo by John Welsh (@SampleFive)Photo by John Welsh (@SampleFive)Photo by John Welsh (@SampleFive)Photo by John Welsh (@SampleFive)Photo by John Welsh (@SampleFive)Photo by John Welsh (@SampleFive)Photo by John Welsh (@SampleFive)
Replying to @Wirelessnerd
Is this a question you really need to ask? The meat verse, of course!
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That might require some flexibility.
Replying to @mattouellette
Just dip your eyeball in milk. That’s what you’re supposed to drink to counteract jalapeño spice, should work right? 😂
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First time at an in person event in quite awhile. If you’re at #AWSSummit in DC come to my chalk talk about Elevating Conract Center experiences using Chat Bots at 2:40 in room 149B today! #AmazonConnect
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I know that they have been doing it for awhile, but it really bothers me that airlines have their flight attendants attempt to get people to sign up for the airline credit cards while on their flight. Maybe just me.
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Want to help public sector customers modernize their call centers? I’m hiring solutions architects to work with Amazon Connect! amazon.jobs/en/jobs/1534298/…
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And you fit under the house, there’s that too. 😉
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Yesterday the first blog that I’ve been involved with was posted to AWS Blogs. We talk about leveraging AWS Lambda, Amazon Lex, and Amazon Connect to integrate with Epic and provide a patient self-service experience! aws.amazon.com/blogs/industr…
Replying to @ucgod
Nice! That looks pretty cool!
In a follow up to last week’s video I put together this one on getting started with Amazon Connect. If you’ve got a second, check it out! youtu.be/cMt6TrYG38I
I’ve got a new video out! This time I’m doing an Amazon Connect speed test to see how fast I can go from nothing to my first call answered by Amazon Connect. Check it out! youtube.com/watch?v=BFwrWVES…
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Well, it took waiting for 7 months but I FINALLY got the title for my car from @KiaMotorFinance @Kia. What a terrible process and experience. If you plan on financing a Kia or Hyundai of your own I recommend finding your own 3rd party financing.
The flamingos that hang out in the front of my house have their own Instagram now. 😂 Instagram.com/atxflamingohou…
Replying to @ucs_dave
Yeah. Because wrapping them in barbed wire gets you nasty looks from the neighbors.
#WalkShots day 6. A cactus growing out of a tree about 5-6 feet above ground level.
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Replying to @gallifreyan
The same, but I was already a remote worker so that may be why.
Could be trained personnel or modifying your call flows to enable more self service options so callers don’t have to talk to agents as much.