Marketing & brand communications executive for the PULSE debit network, a Discover company. I also dabble in a little endurance-sports competition.
Houston | Tx
Joined April 2011
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What an amazing day to be a runner and a fan of the sport in Houston. American 🇺🇸 records in BOTH the marathon & half fall, with races for the ages from Keira D’Amato (2:19:12) & Sara Hall (1:07:15). Awe-inspiring stuff.
Looking forward to discussing Customer Experience at @ArkBankers Mega Conference next week, Sept. 26. #MegaABA. The bar is raised for banks to deliver CX that matches heavyweights leading the digital revolution. I'll delve into strategies for banks to compete & win.
Steve Sievert retweeted
42% of customers with a negative experience share it on social media! @NUsocialmktg @RandyHlavac
#Paythink's Network Showcase is one of the few industry sessions exclusively focused on #debitcards with all of the major network players at the table. Looking forward to my colleague, Judith McGuire, being part of the discussion.
New this year at #Paythink! Don't miss our Payments Network Showcase featuring @Visa, @Discover's Pulse, @Mastercard, NYCE and @FirstData. Leading the conversation is @OliverWyman's own Tony Hayes. bit.ly/2NR7qDt
In an increasingly fintech world, good ol' fashion debit more than holds its own! Our annual PULSE Debit Issuer Study highlights the top 10 trends in debit, with continued strong consumer preference tinyurl.com/y7mcwjlq #debitcards
Solid guidance in this article. Content is a foundational pillar to driving meaningful customer experiences.
4 keys to global #contentmarketing success: econtentmag.com/Articles/Col…
Here's Why Your Competition For Customer Experience Is Amazon And Everyone Else via @forbes tinyurl.com/y96y3kqa / I couldn't agree more with Dan's POV. Experience is the platform for customer engagement & consumers no longer separate the brand from the CX it delivers.
To be successful in today's experience economy, a bank needs to be more than just a bank ... it has to stand for something beyond simply access to $$. Looking forward to discussing that with TX banking leaders @myibat IBAT's Leadership Conference next week.
Steve Sievert retweeted
Today at #ABAPayments, @BankersPrez asked @Discover CEO David W. Nelms about the importance of the identity fraud prevention provision included in #S2155, the bipartisan #RegRefom bill just signed into law. Here’s his answer.
PULSE is proud to sponsor @myibat the IBAT Leadership Conference June 14-16 in the Alamo City! The IBAT crew always crafts a compelling agenda & attendee experience!
Discover CEO David Nelms at ABA Payments Forum in DC says when investments in innovation are made with goal of solving consumer problems, ROI will follow. #ABApayments
Steve Sievert retweeted
.@JavelinStrategy survey of 5,000 people found that the number of people who’ve had a criminal open a fake account in their name rose from 0.9 million in 2016 to 1.6 million in 2017. Total losses for the year due to application fraud were $1.7 billion. cuinsight.com/application-fr…
“American-run” in Boston! 13 of the top 20 places collectively among men and women were from the USA. Says a lot about our toughest on a brutal day! #AmericanTough
What an inspiring race from @des_linden at Boston! Mettle tested and a great example of a runner who kept believing! #beliefeffect Congrats!
Steve Sievert retweeted
#ContentClutter is making it more difficult for brands to reach their audience. As @judyfranks says, “If you build it, they may not come.” Brands must find the right balance between #paid, #owned, and #earned media as a result @RandyHlavac
If Nielsen delivers this new metric as advertised, measuring MROI just got much more efficient & meaningful bit.ly/2C3NDtK
Insightful read; increasingly, chatbots will help marketers deliver on the promise of markets of one @johnhall xitter.cf/CandyLeeMedill/status/…
Steve Sievert retweeted
IBAT proudly recognized PULSE/Discover for its funding to advance IBAT Foundation’s mission of Building Financially Literate Communities.
Judith McGuire at #PayThink - PULSE value prop is all about focusing on client needs, not PULSE needs. Client success = PULSE success.
Debit fraud is evolving. Account takeover is a building threat, says Judith McGuire, issuers need to elevate fraud-fighting tools #PayThink