IT Service Delivery Manager. Retweets are not endorsements. Opinions are my own. Also tweet as @dramill - those tweets are protected!
Joined November 2019
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Wow - the number of people complaining about getting the emergency alert SMS yesterday. "It was a surprise", "It scared me".
It's an EMERGENCY ALERT! It's supposed to grab your attention.
Honestly, some people just want to complain about anything. – at Yatton, England
spacedaily.com/uk-four-day-w… – at West Bromwich, England
Stuart Millard retweeted
CEOs are quietly realizing the AI replacement plan has a problem.
Two problems, actually.
One: the token costs for running AI agents are now exceeding what they were paying the employees they fired.
Two: when the tokens run out, the AI stops. Just stops. No continuity. No workaround. Just a spinning wheel where your workforce used to be.
You fired humans to save money and bought a subscription that bills you into a corner.
The employees you let go knew what to do when things broke.
The AI just invoices you for the outage.
And then there’s the permission problem nobody wants to talk about.
To do its job, the AI agent needs access. Full access. Your systems, your patents, your contracts, your future plans. Everything you spent years building, handed over to a process that has no loyalty, no discretion, and no skin in the game.
You didn’t hire a replacement.
You gave a stranger with no soul the keys to everything you own.
Enjoy.
Well, he sounds nice. The sort of inspirational CEO everyone wishes they worked for. Not.
fortune.com/2026/05/19/bolt-… – at West Bromwich, England
Buzzing atmosphere at SITS in the ExCel centre.
@sysaid's AI doing a lot of heavy lifting with my holiday snap 🤣 – at East Ham, London
Microsoft's obsession with Crow-barring Copilot into every aspect of Windows 11 is so annoying.
Why would anyone need Copilot integrated into Paint, or Notepad?!?!
Win11 is already a dumpster fire as it is. This makes it worse.
God help us if the Win12 rumours of AI are true. – at West Bromwich, England
People who book an open-ended, recurring meeting sequence and then, instead of end-dating it when no longer needed just cancel the series: you are the worst.
It really wrecks my calendar for if I need to look back for a specific meeting for information. – at Birmingham, England
Do you want Skynet? Because this is how you get Skynet – at West Bromwich, England
AIs are happy to launch nukes in simulated combat scenarios dlvr.it/TR992r
Knowledge Management: this has always bugged me.
It can be, and should be, a Godsend.
It helps Service Desk up skill their operators.
It helps users self-serve.
But you've got to want to do it - both from a creation and consumption point of view.
/1 – at Trowse Newton, England
Users, sometimes, perceive that having Service Desk do something, or give them the answer, is easier for them. When, in the end, being able to do it without relying on someone else to be involved should be quicker.... – at Trowse Newton, England
(this small series of tweets was brought to you courtesy of a couple of pints in the local #Wetherspoons) – at Trowse Newton, England
Are IT Leaders Measuring the Wrong Things?
linkedin.com/pulse/leaders-m… – at Trowse Newton, England
