
ALT Bar chart, LA Metro CX Pulse Survey: % satisfied, systemwide, average of Oct 2025 to July 2026 waves. Highest (green box): ease of fare payment 92%; Metro info in my language 90% (riders who speak English less than well); getting to destination on time 83%; accurate arrival info 82%; comfort of riding 81%. Middle: pedestrian-friendly sidewalks 81%; travel time 79%; on-time service 77%; safety from harassment 76%; personal space 73%; frequency 73%; safety on board 73%; delay alerts 71%; rule enforcement 70%; safety of stops/stations 68%. Lowest (red box): safety from crime 68%; comfort at stops/stations 67%; cleanliness inside vehicle 65%; behavior of other riders 59%; cleanliness of stops/stations 57%; addressing homelessness on buses/trains 51%.




























