Expediting the pace of change to achieve Customer Experience, Workplace Culture, Leadership and Wellbeing goals.
Joined May 2014
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How to Build Resilient Leadership - blog.beekeeper.io/how-to-bui… #workplacewellness #EmployeeEngagement #LeadershipDevelopment
Skill sets for your CX team that will propel your CX strategy- cx-journey.com/2013/11/balan… - @annettefranz @VOCMountaineer #CX
All teams contribute to the customer experience via @forbes -forbes.com/sites/deniselyohn… by @deniseleeyohn #CX
How #Walgreens keeps customers happy and healthy with #CX via @forbes -forbes.com/sites/shephyken/2… by @Hyken
Knowing which kind of customer feedback is coming from to best determine how you act on it - by @micahsolomon -forbes.com/sites/micahsolomo… #CX
6 Considerations for Using Feedback to drive your Customer Experience Strategy huffingtonpost.com/entry/6-c… via @HuffPostBlog #CX
How brands connect with consumers can be a complex landscape - 5 questions to consider bit.ly/2uSmJ4Z via @McKinsey #CX
"Measuring customer satisfaction does not tell anyone how to achieve it" - hbr.org/2007/02/understandin… by @ChrisMeyer16 and Andre Schwager #CX
With an increasing focus on the #CX Ecosystem, we spoke with @strongthinks @quarry to dive deeper into this topic - goo.gl/s4bmHe
Don't forget to call Mom & thank her for all she does! Lets empower #ConfidentMoms everywhere! Happy Mothers Day! effectux.com/mothersday
