Expediting the pace of change to achieve Customer Experience, Workplace Culture, Leadership and Wellbeing goals.
Joined May 2014
- Tweets399
- Following37
- Followers146
- Likes112
EffectUX retweeted
Watch Out for These 7 Traits to Avoid Fostering Toxic Workplaces by @effectUX b2c.news/YmeoxE via @B2Community #leadershipdevelopment #employeeengagement
EffectUX retweeted
It's here! 📣
@BeekeeperSocial joined forces with @effectUX and @hotelbusiness to create an in-depth report on top culture trends in the hospitality industry.
Click the link below to discover our findings!
hubs.ly/H0kHYmT0
EffectUX retweeted
On Becoming People-Centric | CX Journey™ buff.ly/2KTKKol << be sure to watch the video of the @Chobani CEO talking about his anti-CEO playbook! #leadership #peoplecentric #peoplefirst #empexp #custexp
EffectUX retweeted
Please enjoy these great insights :-)
Living with A Ravenous Thirst for Life: “Live Without Distraction” with Sarah Deane and Dr.
zpr.io/gwYAt
EffectUX retweeted
Sometimes it's important to review the basics of customer experience—not just for those directly involved with #customersupport, but for every employee. This is a good list of customer oriented skills, esp no. 4 on apologies, which is often overlooked. #CX buff.ly/2HLOrKa
EffectUX retweeted
#CustomerExperience: Discover 10 #Tips To Help Your #Business Deliver A Positive #CustomerSupport Experience For #Customers Via #ChatBoTs. Courtesy Of @EffectUX. Click Here - bit.ly/2uEW1yE. #BoT. #Data. #CX. #BoTs. #Conversational. #ChatBoT. #CustExp. #Tech. #NewTech.
EffectUX retweeted
How exactly does leadership-style affect employee satisfaction? And what’s transparent communication got to do with it?
Why Management-Supported, Transparent Communication Enhances Employee Experience: ow.ly/wAZ830n4i7g By @effectUX founder Sarah Deane
EffectUX retweeted
@effectux's Sarah Deane received 2nd place in our #hr2018MVP Awards for her awesome article on empowering high performers! #leadershipdevelopment bit.ly/2ASlgjQ
EffectUX retweeted
And congratulations to our 1st place recipient Sarah Deane from @effectux for her article on #employeeengagement metrics! bit.ly/2QHb5IU
EffectUX retweeted
#Mindfulnesstraining and #stressmanagement programs improve #employeewellness and #productivity. @TarynOesch @IOSyIslam @Talent_metrics @SpinSarahRD @Headspace @DrDavidBrendel @effectUX @LVSConsulting @joy_rains @BizLibrary @DaveRamsey @SPower_HR @ValGrubb ow.ly/IWRr30mwV9w
EffectUX retweeted
We go through five examples of #CustomerService fails and recommendations for how to avoid each one with insights from @micahsolomon @mikeaoki @Hyken bit.ly/2A0yyvp
EffectUX retweeted
How Digital Tools Can Shape Effective Employee Engagement @effectUX @b2community business2community.com/human…
EffectUX retweeted
Customer Journeys – Dos, Don’ts, and Other Tips by @effectUX buff.ly/2uDsTIB
#custserv #cx #smallbiz
EffectUX retweeted
Gartner highlights the top 4 challenges facing IT infrastructure and operations leaders in 2018 gtnr.it/2JVPOES #GartnerIO
EffectUX retweeted
Do I recommend NPS? -- well, "I would recommend NPS but only as part of a listening path methodology. Not as the only system used. Companies need to employ multiple sources of information to tell the story of customers lives." #CX #CustExp buff.ly/2HHY64X
EffectUX retweeted
I've talked extensively about the close relationship between employee experience and #CustExp. @annettefranz offers some frightening stats "88% of employees in the US feel they work for a company that doesn't care about them" & culture change ideas. #CX
buff.ly/2HeiEBX
EffectUX retweeted
Journey mapping is a great tool to use in building great #CustExp, but even the language we use to name the stages of the #CX journey should reflect the customer's point of view! I explain on the blog buff.ly/2F8e1Fa
EffectUX retweeted
A customer room is a way for leaders to really understand the #CustExp. Whether this happens monthly, quarterly, or annually, it’s one of the most robust, direct ways for a company to really see what their customers go through to interact with them. #CX buff.ly/2DkTITr
EffectUX retweeted
Convenience, customization, service, acquisitions, and quality - these are 5 trends restaurants can't afford to ignore in 2018. #CX #CustExp buff.ly/2oINW9L
