Author of “The Miracle Manager”. Speaker. https://teapawt.org/t.co/Sm0wxwOjOg contributor. EOS Expert Implementer. Helping people get more out of their business.
Seattle, WA
Joined November 2016
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At @eosworldwide, we have a Proven Process and all our implementers follow the same process when helping businesses.
Why?
Because, as the name suggests, the process is proven.
Here’s a short video explaining why this is important. #entrepreneurship #management
The Great Boss® Workshop 2.0, in partnership with @eosworldwide, is designed to equip leaders and managers with the skills and tools to create accountable, people-focused teams where everyone thrives.
Join us: themiraclemanager.com/great-…
Your unhappy employee probably isn’t unhappy with the job. They’re unhappy because they don’t know two things:
What they’re accountable for.
And who they’re accountable to.
Here’s what it looks like in practice.
The leaders can’t see it. They look at the employee from where they sit, not from where the employee sits.
The fix is simple: 1 person to report to.
One person who owns their priorities. One person who tells them what good looks like.
Everyone else supports. They don’t direct.
Great article from @Gallup on the impact of management to productivity. This line is worth thinking about: “
Tenure and strong individual performance can be valuable, but neither should determine who becomes a manager.” gallup.com/workplace/713033/…
AI is creating more fear than excitement today. But what can it actually deliver?
A great piece here from @markaodonnell. eosworldwide.com/claritybrea…
Many people think when employees are unhappy it’s because of pay. Probably true, but that’s not the complete picture.
Nobody smiles at Everest base camp. They’re cold. Nauseous. Sleeping on rock. They climb anyway, and the smiles come at the top.
3. Are they held accountable?
Great people want a standard. No standard means no respect for the work.
4. Do they get regular, specific feedback?
Not a yearly review. Not silence until something breaks.
When growth starts creating more confusion instead of more control, your business may need a better system.
Great @eosworldwide article on the signs to look out for. eosworldwide.com/blog/7-sign…
#RunningOnEOS #EOSImplementer
Many businesses are racing to adopt AI – but where does that leave middle managers?
Worth thinking about. hcamag.com/ca/specialization…
For 30 years now, I've worked with the owners of over 1,000 companies.
Here's something that really surprises me a lot:
I haven't met one who could say every employee has a deliverable.
Take 2 receptionists.
The first one is Fred. His job is to answer the phone and greet people.
Every quarter, we call 5 clients at random and ask them to rate how they were treated, 1 to 10. Below 8, we have a problem. 9+ he's exceptional.
