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Morris Pentel (@morrispentel) profile picture

Morris Pentel

@morrispentel

Board Advisor, Customer Experience and Contact Strategy Designer and Founder of http://t.co/RxYbKt3L9O and the Customer Experience Foundation

customerexperiencefoundation.org
Joined October 2009
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Photo by Morris Pentel (@morrispentel)Photo by Morris Pentel (@morrispentel)Photo by Morris Pentel (@morrispentel)
Learn how to understand customer emotions #personas #journeymapping #cxdesign #CXChat #CX #CustomerExperience cxfo.org/single-post/2018/04…
Image from Morris Pentel (@morrispentel)
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Image from Morris Pentel (@morrispentel)
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Check out my latest article: What is the difference between Employee Experience and Colleague Experience? linkedin.com/pulse/what-diff… via @LinkedIn
What is the difference between Employee Experience and Colleague Experience?

What is the difference between Employee Experience and Colleague Experience?

Simple question but does it have a simple answer? I know what I think but what do you think? Everyone is finally talking about employee experience but is that what we should focus on.? Should we be...

linkedin.com
pentelconsulting.com/post/my…
The Spanish soccer club Real Betis held a 'toy toss' at a recent match, with fans throwing thousands of stuffed animals and other toys onto the field for children in need this Christmas.

Real Betis Fans Throw Toys Onto Pitch for Children in Need

The Spanish soccer club Real Betis held a 'toy toss' at a recent match, with fans throwing thousands of toys onto the field for children in need this Christmas

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🃏 Did you know that designing fun into your daily routine can improve #teamperformance? Our guest writer, @morrispentel gives us insight into his top tips to improve performance in #customerservice teams. Read on to find out more via the link below 👇 bit.ly/3gNcEQf
Image from Enghouse Interactive (@EnghouseInterac)
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Customer Experience Failure @PetsatHome
Image from Morris Pentel (@morrispentel)
pentelconsulting.com/post/a-…
The latest CXDaily.News! cxdaily.news #customerexperience #iot
Morris Pentel retweeted
Dan Ariely (@danariely) profile picture
Dan Ariely@danariely22 Sep 2020
How to get others to register to vote? Induce FOMO! Say: “Everyone’s doing it—go register!” By telling your friends that you and others already registered, they’ll likely be more compelled - It’ll establish that being registered is the norm, and is expected. (Now, go register)
Lemonade (@Lemonade_Inc) profile pictureLemonade
@Lemonade_Inc22 Sep 2020
This #NationalVoterRegistrationDay, we're standing with our Giveback partners at @ACLU, to make sure as many people as possible can vote in the upcoming election. Get registered, and convince your friends to do the same! #LetPeopleVote lemonade.com/blog/registerin…
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RBG RIP – at Woodbridge, England
‘We seem not to worry about protesting when white people show up with AR-15s, but when Black people show up with signs we try to pass legislation.’

Tennessee Debate on Protest Bill

‘We seem not to worry about protesting when white people show up with AR-15s, but when Black people show up with signs we try to pass legislation.’

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A mother whale nearly knocked some surfers off their boards when they got too close to her calf at a Sydney beach

Mother Whale Protects Calf When Surfers Get Too Close

A mother whale nearly knocked some surfers off their boards when they got too close to her calf at a Sydney beach

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10 Startups Leading The Way In Customer Experience forbes.com/sites/blakemorgan… by @BlakeMichelleM #customerexperience
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The latest CXDaily.News! cxdaily.news/?edition_id=9b2… Thanks to @SchrederGroup @dip_ak @nsandihelp #cx #customerexperience
Looking forward to tomorrow
Jonty Pearce (@JontyPearce) profile pictureJonty Pearce@JontyPearce18 May 2020
Next Webinar to register for: Contact Centre Transformation Ideas callcentrehelper.com/new-web… @NICELtd @morrispentel
Customers will switch if digital customer experience disappoints cxdaily.news/?read=https%3A%… #content
The latest CXDaily.News! cxdaily.news/?edition_id=46a… Thanks to @degreed @firstenergycorp @neighborworks #cx #customerexperience
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Morris Pentel retweeted
Daniel Gilbert (@DanTGilbert) profile picture
Daniel Gilbert@DanTGilbert5 Jan 2020
Replying to @arlogilbert
@arlogilbert my favorite tweet of all time.
Mike Drucker (@MikeDrucker) profile pictureMike Drucker@MikeDrucker7 Jun 2019
Twitter is fun because you get to be like, “Ducks are good” and someone in your mentions will go, “Um, I’m sorry but my brother is married to a duck scientist and this is a harmful view” and then someone else pops up going, “Your silence about horses is extremely telling”
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Transforming Business Through Happy Experiences cxdaily.news/?read=https%3A%… by @stacysherman #morehappylife
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The latest CXDaily.News! cxdaily.news/?edition_id=1bc… Thanks to @clt_alliance @qatarliving @ThorntonsRec #customerexperience #cx
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