Passionate about making the world a better place for customers.
Northern Idaho
Joined December 2008
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Ever think about what you'd tell your younger self? Here's my advice to a new #CustomerExperience leader! customerthink.com/4-big-less… via @customerthink
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Was such a pleasure to interview @BarbaraCorcoran during #Engage21 - she has grit!
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This was so much fun...always learn something from you @pgreenbe
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Lie working with you, too, @pgreenbe - such valuable insights about #CustomerExperience and #customerengagement! #engage21
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Nancy Porte, CCXP retweeted
It's happening now! Verint's @nporte interview with @BarbaraCorcoran is so inspiring - talking about innovation, reinvention and making work fun!!! Barbara says, "Fun is the secret sauce to innovation." #Engage21
At 12:00 p.m. ET, @BarbaraCorcoran from Shark Tank joins Verint #Engage21. Come hear Barbara discuss her success story, innovation and reinvention, and how she helped her entrepreneurs navigate the rapid change brought on by the pandemic. Register Now: bit.ly/3mMUpNC
6 ways internal branding can make or break a #CX program—my new blog for @customerthink bit.ly/3faQzui #Branding #CustomerLoyalty #Boundless #EmployeeEngagement @Verint
Really enjoyed the exchange of ideas with @ColinShaw_CX
@Verint’s @NPorte, VP Global Customer Experience, CCXP, joins us in this episode to discuss current research. (Hint: #CustomerScience is important here.)
Making a difference in #cx #ConversationalAI—dialogue traits of sophisticated #IVAs bit.ly/3swADHi #Digital #IntelligentVirtualAssistants #NLU #Automation #AI #SelfService #WFH #FutureofWork #Boundless @JenniferLSnell
Excited to share the #customerengagement research findings on this webinar! @ColinShaw_CX can’t wait to hear your insights!
Really looking forward to this live webinar with you .@nporte on Thursday 25th February. Beware I can talk forever on #customerexperience 🤣 The new research findings are very significant to building great #customerengagement. @Verint
Beyond Surveys: Finding the Right Balance Among Your Customer Feedback Sources customerthink.com/beyond-sur… via @CustomerThink
Thanks @stephaniethum
Congrats, everyone, and happy birthday, CXPA! @TabithaDunn @annettefranz @Nporte @FinkBarbie @sbnevel #CXPA #CX #CustomerExperience
What’s the best kept self-service secret in #CX? According to research conducted by @LeaderNetworks and my own experience, it's online support communities, which have been the super heroes during these challenging times. ow.ly/Omjf50BScwh via @customerthink #CX
Nancy Porte, CCXP retweeted
Happy #MondayMorning! Verint's Nancy Porte (@nporte) shares 5 tips on how to tell your #CX story with a #microsite via @CustomerThink. buff.ly/33TpuYB
Nancy Porte, CCXP retweeted
Don’t hide your #CX light under a bushel—how to tell your story with a #microsite @nporte shares 5 tips with @customerthink buff.ly/3kE2ToV #CustomerRetention @Verint #loyalty
Did you hear? @Verint Wins 2020 @TheStevieAwards for Sales and Customer Service—thank you to our customers! bit.ly/3jPcLvo #innovation #cloud #CX #loyalty #Customers4Life
In times of change—listen, adapt and respond. @Verint’s Ryan Hollenbeck reviews an unpredictable 2020 bit.ly/3iD5Ipd #CustomersFirst #CustomerLoyalty #VerintVirtual @ForbesCommCncl
Happy to share outcome and lessons learned from our first virtual conference - and from the CX perspective! #customerexperience #VirtualConference
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Hats off to @NavyFederal, @uhaul and @verabradley, winners of the 2020 @Verint Awards! Congratulations on achieving impressive results through innovation and delivering customer engagement excellence. ow.ly/d9M550zLuCP #VerintVirtual
Loved the session! Thanks @MeganBurnsCX
Thanks @MeganBurnsCX for your #VerintVirtual session "Carving Your Path to Success in a Chaotic Workplace" -- also on-demand for attendees wanting to catch again (Thx @nporte & @KatharineSieck too!)