I like taking photos, eating food and heated blankets. Current vices: Pinterest and malted milk biscuits.
London
Joined February 2009
- Tweets26.6K
- Following416
- Followers355
- Likes12.9K
Pinned Tweet
I wrote to #Sainsburys CEO Simon Roberts highlighting systemic failures inc:
❌ Canx deliveries
📵Poor/no #customerservice replies
💻Web/app issues
Overdue refunds
Mouldy/short dated food esp. to #vulnerable #shielding
Read it here: bit.ly/Sainsburys21
And their response👇
Another #Sainsburys customer lost because they STILL can't fix their daily web/app fails and appalling customer service!
#customerservice #fail #ClearYourCookiesAndCache #TryAnotherDevice #TryAgainLater #NoFix
@sainsburys I can’t check out my updated order on your app or website. Everything is in the basket can you please push it through, I have had so many issues recently with your app about to stop using you 🙄
Selina P 💙 retweeted
@sainsburys i recently got a home delivery with 3 melons. all 3 were not ripe enough. once cut open they could not be eaten and had to be binned :(
Selina P 💙 retweeted
@sainsburys please sort out your website so we can amend food deliveries for tomorrow. Very painful and frustrating
Selina P 💙 retweeted
@sainsburys this is the 2nd time in as many weeks that your website has gone down and not been able to complete an order. We can’t live off the 2 bottles of gin we placed in the basket to reserve the slot!!
Selina P 💙 retweeted
@sainsburys Not happy. Dinner ruined by food that goes mouldy before it’s use by date despite being stored in the fridge. Standards are slipping #notgoodenough
Selina P 💙 retweeted
@sainsburys have had our order delivered tonight. We ordered 2 bags of salad, 1 has tomorrow’s date & is brown inside & the other is a bag of spinach 🥴 can you help please with what to do (sorry I know your busy with the website problems)
Selina P 💙 retweeted
@sainsburys I’ve just had an email from you confirming my ‘account details have been changed’. This was not me. I’ve logged into my account and somebody has changed my email address. And goodness knows what else. I can’t get through on your phone lines. Please help!
Selina P 💙 retweeted
@Sainsburys Stratton. What's happening with your delivery service. 45 minutes late and on hold with your 'customer service' for 20 mins!!! What's the problem!
Selina P 💙 retweeted
When you order all the alcohol for your BIG 40th bash from @sainsburys and with 2hrs notice they cancel order with no explanation but take your money anyway 🤬 not cool @sainsburys
Selina P 💙 retweeted
@sainsburys delivery was due last night you went to our only neighbour all our lights were on and your driver drove off no delivery despite calls to contact centre and store NOTHING #poorcustomerservice #Sainsburys #noshow #SORTITOUT
Another #Sainsburys customer lost because they STILL can't fix their daily web/app fails and appalling customer service!
#customerservice #fail #ClearYourCookiesAndCache #TryAnotherDevice #TryAgainLater #NoFix
@sainsburys last time I'm using your online grocery service. Had big issues checking the order out last night, then today on delivery I've had to send most of the 16 subs back as they were useless & have had a card with no envelope!??? What can I do with that??
Selina P 💙 retweeted
@sainsburys Such a poor quality website. I’ve had so many problems in the past amending orders. Today it said “this product is unavailable” but didn’t say which one and I couldn’t check out. Now the website’s gone down 🙄
Selina P 💙 retweeted
This is why I should check my receipt sooner rather than later. @sainsburys - Didn't manage to hand this back to the driver, but I'm getting a bit annoyed with non vegan (veggie i can understand...) substitutes.
Selina P 💙 retweeted
Hi. I already DM’d you yesterday and you said your tech team were looking into it. Strangely you can buy champagne but no milk, fruit, bread or anything people usually want. Let me know if you need me to DM you again or if you can find the info
Selina P 💙 retweeted
@sainsburys Hi think your website is broken again as barely able to add any items to my basket.
Selina P 💙 retweeted
@sainsburys I’m also supposed to have people over later for a BBQ and have no food and haven’t got the money to go and buy food as you have already taken my money - I’m beyond disgusted and on the verge of signing up with tescos for the future and cancelling my delivery pass