Support Ops (@supportops) profile picture

Support Ops

@supportops

A weekly podcast that helps you deliver a better support experience to your customers. New episodes every Tuesday!

supportops.co/about/
Joined July 2012
  • Tweets2.4K
  • Following495
  • Followers1.2K
79Media
Photo by Support Ops (@supportops)Photo by Support Ops (@supportops)Photo by Support Ops (@supportops)Photo by Support Ops (@supportops)Photo by Support Ops (@supportops)Photo by Support Ops (@supportops)Photo by Support Ops (@supportops)Photo by Support Ops (@supportops)Photo by Support Ops (@supportops)Photo by Support Ops (@supportops)
The Final (Ultimate) Episode supportops.co/159-the-final-…
1
1
5
Support Ops retweeted
Help Scout (@helpscout) profile picture
Help Scout@helpscout13 Dec 2017
[WEBINAR] There's still time to join us today at 1 PM ET for a chat with @chaseclemons of @basecamp @supportops and @nickfrancis on how #support teams can be more effective in their reporting! hlp.sc/2ymRCQq #CustServ
3
5
🆕 Supporting your team in both work and life. supportops.co/158-support-in…
#158 – Support in both Work and Life

#158 – Support in both Work and Life

We’re down to our final two episodes! With our penultimate episode, we’re chatting about supporting your team both at work and in life. As a manager, it can be tough supporting a teamma…

supportops.co
Support Ops retweeted
We Support (@wesupportnyc) profile picture
We Support@wesupportnyc7 Dec 2017
.@supportops talks about the future of customer support. bit.ly/2BcsdP7
2
When you report on everything, it’s easy to lose sight of what truly matters. helpscout.net/helpu/basecamp…
1
5
🆕 The future of customer support supportops.co/157-the-future…
Support Ops retweeted
Help Scout (@helpscout) profile picture
Help Scout@helpscout30 Nov 2017
📣 How can you turn your #CustServ reporting from a document that goes unread to information that makes a real difference to your business? Join @chaseclemons of @basecamp @supportops and @nickfrancis for a live chat on leveling up your support reports 🙌 hlp.sc/2AsUvnD
4
8
🆕 What does a career in customer support look like? supportops.co/156-a-career-i…
1
3
🆕 Customer Success - Don’t Slap It On supportops.co/155-customer-s…
1
1
Support Ops retweeted
Help Scout (@helpscout) profile picture
Help Scout@helpscout7 Nov 2017
Closing keynote from @knowyourconpany ceo Claire Lew at #SupConf pscp.tv/w/bNC_XTF6WUViZ1JMZF…
Help Scout @helpscout

Help Scout @helpscout

Closing keynote from @knowyourconpany ceo Claire Lew at #SupConf

pscp.tv
5
10
With this week’s episode, we look at how to successfully offer a white glove onboarding experience. overcast.fm/+BduthSHP8
#154 – White Glove Onboarding — Support Ops Hangouts

#154 – White Glove Onboarding — Support Ops Hangouts

When it comes to customer onboarding, we’ve seen a growing trend of the white glove approach. Dedicated account managers, personalized training, and anything else that you can tailor to that one...

overcast.fm
1
2
Have you thought about offering white glove onboarding for your customers? overcast.fm/+BduthSHP8
#154 – White Glove Onboarding — Support Ops Hangouts

#154 – White Glove Onboarding — Support Ops Hangouts

When it comes to customer onboarding, we’ve seen a growing trend of the white glove approach. Dedicated account managers, personalized training, and anything else that you can tailor to that one...

overcast.fm
🆕 @celysestroh and @jeffvincent look at how white glove onboarding can be successful for your customers. supportops.co/154-white-glov…
#154 – White Glove Onboarding

#154 – White Glove Onboarding

When it comes to customer onboarding, we’ve seen a growing trend of the white glove approach. Dedicated account managers, personalized training, and anything else that you can tailor to that …

supportops.co
1
1
3
Customers love it when you offer classes and demos but how effective are they? @supportops bit.ly/2hObYMb
1
7
Are you thinking about online classes/demos for your app? Give this episode a listen to help with that decision! supportops.co/153-back-to-sc…
I’ve been doing these things for almost 10 years, and still don’t have all the answers. Super fun conversation! teapawt.org/supportops/status/9202…
Support Ops (@supportops) profile pictureSupport Ops@supportops17 Oct 2017
🆕 Let’s talk online classes with @alisongroves and @jeffvincent! supportops.co/153-back-to-sc…
1
1
🆕 Let’s talk online classes with @alisongroves and @jeffvincent! supportops.co/153-back-to-sc…
1
4
How does your onboarding change when it’s a team buying your product? overcast.fm/+BdusW9C6w
#152 – I’ve Got to Onboard a Company? — Support Ops Hangouts

#152 – I’ve Got to Onboard a Company? — Support Ops Hangouts

Up to this point in the series, we’ve talked about how onboarding works when it’s a single person signing up to try your product. If you’re in the B2B business though, it’s often a group of people...

overcast.fm
Quelle surprise: onboarding groups presents different challenges from onboarding single users. supportops.co/152-ive-got-to…
2
1
Load more