Tender (@tenderapp) profile picture

Tender

@tenderapp

A customer support service with awesome community, email and knowledge base features.

 Portland, Ore.
tenderapp.com
Joined November 2008
  • Tweets2.6K
  • Following13
  • Followers1.3K
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We're switching IP addresses tonight, so if you have something hardcoded, you'll need to remove that and use a CNAME.
Yesterday's downtime was due to issues with our DNS vendor. We are sorry, and taking steps to prevent this from happening in the future.
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We are down and working to get this resolved asap. Very sorry for this inconvenience.
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Back up. Sorry for the 30min downtime. Waiting to hear from our colo hosts for some answers.
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We're down right now - our colo host is having severe connectivity issues likely from DDOS. We're standing by for a time estimate. Sorry :(
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One of our data centers just disappeared, we're on it..
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Some activity filters were not correctly running and had become disabled; we just re-enabled them and are processing the backlog. Sorry :(
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Our primary IP address is changing soon as we switch to multiple data centers. Is your custom domain using a DNS A-record? Oops!
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We're about to launch limited support users: i.e., can't change settings, can only respond to discussions. Ask us to get on the beta.
Impressed with @tenderapp: I report an annoyance and it’s fixed and deployed by the time I wake up the next day.
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We were down for 23 minutes, and we're looking into it what may have caused this!
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Apologies for that 20 minute outage. We had a brief DNS issue, but it's fixed now.
@tewha not at this time, unfortunately.
We're aware of downtime! :( Our primary colo is being DDOSed. On the line to them now.
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Replying to @BriannaWu
@Spacekatgal for customer support you may want to try out @tenderapp. It has a great email gateway. – at Edinburgh, Scotland
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@ahmedh3 noted! i will pass this on to our devs.
Our datacenter was having difficulties, it has recovered and we are back online. Sincere apologies for any inconvenience.
Tender retweeted
entp (@entp) profile picture
entp@entp20 Jan 2015
Slack integration - Hi all, We know Slack is awesome. We love it and use it every day. Until now, there was... tmblr.co/ZxdX-x1bCtGu6

Slack integration

Hi all, We know Slack is awesome. We love it and use it every day. Until now, there was not an easy way to integrate Slack with Tender. But rejoice! You can now receive all your Tender notification...

blog.entp.com
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You probably heard about our upgrade to its @tenderapp #integration. Learn to connect w/this screencast: spree.tw/1AP4x94
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You probably heard about @Wombatdotco's upgrade to its @tenderapp #integration. Learn to connect w/this screencast: spree.tw/1AP4x94
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