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Building Console has been the highlight of my career.
We've partnered with many of the world's leading organizations and watched them make Console part of how they work.
Most importantly, we were fortunate to attract an incredible group of intelligent, low-ego, and driven teammates who built Console into what it is today.
I am so grateful to everyone who put their trust in us.
Console has been acquired by Palo Alto Networks.
We started Console with the belief that AI would fundamentally change enterprise operations. Today, some of the world’s largest and most innovative companies use Console to automate their business.
Joining Palo Alto Networks will give us more resources and scale to accelerate our vision and bring AI agents to security workflows across Palo Alto Networks’ platforms.
Thank you to our customers, employees and investors who put their trust in us. I’m excited for this next chapter.
paloaltonetworks.com/company…
Neal Chandra retweeted
Happy Wednesday. On today's show:
- @jimmyiovine_ (Beats, Interscope)
- @nikesharora (Palo Alto Networks)
- @andrei_serban (Console)
- @PhilipJohnston (Starcloud)
- Kurt Tenenbaum (Blue Owl Capital)
See you on the stream.
Yapping in Neuralese, Jimmy Iovine in the Ultradome, Nikesh Joins, GoPro v2, Sails on Container Ships xitter.cf/i/broadcasts/1AxRnZzlE…
Neal Chandra retweeted
Palo Alto Networks acquires @console__ to bring agentic AI to enterprise operations.
Console brings purpose-built, AI-native workflows to Palo Alto Networks customers, giving teams the force multiplier to resolve alerts and requests at machine speed.
Read the announcement ➡️ bit.ly/3T7rJmY
Neal Chandra retweeted
"I cannot tell you the level of stress that came out of my body the minute I saw that."
That's Daniel Macias, Head of IT at @cursor_ai, describing the Monday morning he woke up to find Console had already resolved five access requests before he touched his phone.
Cursor has grown from 80 to 750+ employees in under a year. Danny's team is four people.
Console handles the majority of Tier 1 and Tier 2 requests automatically. Finance uses it to route credit card approvals. Recruiting uses it to provision interview environments. Office operations is up next.
Danny's first hire after bringing Console in wasn't a support person. It was a Staff IT Systems Engineer hired to build.
"The only reason we were able to do that was because of the value Console provided on day one."
Link to the full case study here! bit.ly/49e5rF9
Neal Chandra retweeted
Today, we’re launching Console Assistant: an AI agent that automates every Tier 2 IT task.
Neal Chandra retweeted
Introducing Console Inbox: the AI-native service desk that gets better as you use it.
Legacy ticketing systems were built to track work, not get the work done. Tickets pile up, context is missing, and teams spend half their day on triage.
Inbox represents a fundamental shift. Console’s AI resolves every request it can, end-to-end. When it can’t, tickets land in your Inbox with all the context you need to fix the issue fast.
The best part: AI recognizes tickets with recurring patterns and creates new automations so they never become tickets again.
This is the future. IT’s time to build.
Read more here: console.com/blog/inbox-ai-se…
It's been amazing working with the team at Webflow. It's been one of our best partnerships, with Console regularly automating 80%+ of weekly support requests.
This level of success has only been possible because the Webflow team works so hard to provide their employees a great experience. So excited to keep building together!
After evaluating nine other solutions to replace their legacy tool, @webflow chose Console and reached an 87% auto-resolution rate within the first few weeks.
“There were at least 3 to 4 hours of the day just doing access requests. With Console, entire days are given back to me. It's made such a joy to someone in my position."
Tory Harmon
IT Support Engineer, @webflow
Neal Chandra retweeted
Ranked #5 in the Intelligent AI Applications category!
Recognition like this comes from the focus, speed, and customer obsession of the Console team, who keep IT teams at @tryramp, @webflow, and @Flock_Safety running strong.
Of the startups on The Information’s 50 Most Promising Startups list, 20 are generating over $10 million in revenue, with four exceeding $70 million. The companies span AI, crypto, and software. Full story here: thein.fo/4oYwjyp
Neal Chandra retweeted
At Console, every new hire somehow makes us question our own resumes.
Welcoming Tina Tewari → GTM Engineer.
Broke the record for most deals closed in a single day @rhobusiness, @pearvc fellow, & ex-SWE at @ai_nwo (acq).
“I'm stepping away from @Cornell to join a company that feels like the future."
Working with EB the last 6 months has been awesome - he's an amazing product engineer who ships at lightning speed and can think deeply about customer problems. And I'm fairly confident he's got the record for longest/furthest biking session on the team by a margin of ~18 hrs.
Awesome to be featured in @TechCrunch and @GreenfieldVC's Disruptors list, as well as @Redpoint's AI64 both within a week.
Team is moving fast, join us!
We're on @TechCrunch & @GreenfieldVC's #Disruptors60 list, chosen from a thousand companies shaping the future of AI!
Proof that when the product works, word travels fast.
Neal Chandra retweeted
We're on @TechCrunch & @GreenfieldVC's #Disruptors60 list, chosen from a thousand companies shaping the future of AI!
Proof that when the product works, word travels fast.
Neal Chandra retweeted
Console is recognized in @Redpoint’s AI64: a shortlist of 64 companies defining the next wave of enterprise AI.
We’re building for the people behind the tickets (the ones keeping every company running quietly in the background), so this one feels like a win for IT everywhere 🖤
Neal Chandra retweeted
brought some magic to an IT conference.
that magic may or may not have been Console.
@JamfSoftware
Neal Chandra retweeted
Hard to build something great.
Harder to do it with people you actually want to spend time with.
This crew does both.
$10,000 for anyone who refers a successful hire.
The team @console__ is really special. Come join us!