Chief Insight Officer @EGInsight - the Customer Confidence company. Husband and proud father of two great young men.
St. Paul, MN
Joined November 2007
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Wow, this is hard to watch. Gopher football making Purdue look like a 7-2 team rather than the 2-7 team they are. Uffda. #Gophers
Eric Engwall retweeted
The #CXQOTD for Aug 16:
How do you handle solicitors when working from home?
@djksar @bschwartz @justinmrobbins @sherikendall @NealDlin @surveyguru_bc @esmancuso @JoshRaps @brianrweber @RoyAtkinson @mikeaoki @DarrenPrine @Jakepryszlak @L_Meinhardt @luismelo78 @NaimaMwina
Eric Engwall retweeted
It’s the event you’ve all been waiting for: Elko Baseball Fan Appreciation Day!
Express at 2:00 vs. Dundas
Chuggers (35+) at 5:00
Railcats (50+) at 7:00
Frederickson Field
Concession specials and great fun on a beautiful day for baseball! – at Elko New Market, MN
ALT Frederickson Field, Elko MN
Podcast fans... what are you listening to?
Today's #CXQOTD: what's a good podcast you've been listening to lately? Doesn't have to be #CX related. If you're enjoying it, I want to hear about it. @LukeCXEX @ebanful @mentalmarketer @theccdoctor @kkmett @DebbieSzumylo @esmancuso @EJEngwall @jamesnathan
If we can get it to stop snowing…. Bring on the baseball!
We’re a little biased, but we think we’ve got the best lookin’ lumber in the league. Look good, swing good! @MaxBatBaseball
Sales leaders - please take just a moment to help our collaboration partner, Linda Maxwell at Business Efficacy, Inc., prepare for her presentation to other sales leaders. See Linda's post, below. lnkd.in/gt6hf3r8
For those in the banking industry, please take a moment to help Linda Maxwell of Business Efficacy with her question about retaining top talent. She's got a keynote speech coming up and is looking for some insights from people in the industry. She'd appre…lnkd.in/gEPU4Xp3
CXPA-Twin Cities is getting back to a full schedule of in-person events. Our first gathering of 2023 will be the resumption of the morning "coffee chat" sessions. The format is an informal moderated discussion among peers. Whether…lnkd.in/gcQTgg5i lnkd.in/gbNrgKxX
In this age of improving the "customer experience" as a competitive strategy, why are some companies intentionally making things harder for customers? Hint: Short-term gains are more easily seen than long-term pains.
Customer experience is more important than ever--here’s how not to do it. @davidschonthal on.inc.com/l2g0jPo
We've had great success with this seminar, we're offering again starting next month. If you're interested in learning more about the field of Customer Experience and want a peer group to learn with, I urge you to take a look.
Our experienced presenter, R…lnkd.in/gKVn5Scy
Eric Engwall retweeted
Mayo Clinic research has shown that the key to human longevity is caring for others.
It also happens to be the key to #leadership excellence as well!
#LeadFromTheHeart #Management #HR #FutureOfWork
Just one more example of the community that is customer experience professionals.... Good people aimed at making others' jobs just a little bit easier each and every day. Thanks, @jtwatkin and all that contribute to the #CXQOTD conversations.
Merry Christmas and Happy New Year, #CXQOTD! Thank you for a fantastic year of connection, discussion and learning. (@jennysuedempsey this took about 20 takes but I’m improving) #cx
It's amazing how effective a sincere apology followed by some sort of corrective action can be. Customers know we're not perfect, they just want us to take accountability, keep our commitments and be a tad bit easier to work with. #B2B
Eric Engwall retweeted
I ask this question of all my podcast guests & now I'll ask you!
What trait do you most admire in other people?
(My answer: Generosity).
#Leadership #LeadFromTheHeart #HR #Management
Eric Engwall retweeted
Sometimes customers have a positive experience with you, and sometimes they don't. Because of this uncertainty, customers might have poor expectation based on a negative or inconsistent past experience with your organization.
Eric Engwall retweeted
Selling is obvious. Building a relationship that fosters confidence, trust and connection is a less obvious sales technique.
Stop selling and start nurturing relationships.
zcu.io/AM8D #customerservice #customerexperience #CX
Thanks to Gail Propson at Service 800 for inviting us at E.G. Insight, Inc. to partner with them on another successful session of our virtual seminar, "Customer Experience: Beyond Customer Feedback."
Big thanks to Robert Cowie for his excellent content a…lnkd.in/gwhD-riM
Hmm...just got an offer (from manufacturer) to extend the warranty on a not-yet two year old refrigerator. (~$600 = 2 yr. extension, ~$850 for 3). My first thought was, do I really need to worry about a $2,000+ fridge conking out in the next 24-36 months? My second thought... 1/
...was, "Wow, that's a confidence buster, isn't it?" Add the fact that coverage for 3 more years is 40% of the original purchase price...either they're fleecing their customers or experiencing a high volume of warranty claims. Right? #CX #CustomerExperience #Confidence 2/2