@eDesk

We help online brands deliver extraordinary customer service, with our All-In-One Helpdesk, built for eCommerce growth. Discover more here 👉 https://xitter.cf/t.co/1S4AaQC2bB

 Dublin, London, Derry, Cork
edesk.com/
Joined November 2011
  • Tweets4.4K
  • Following2.3K
  • Followers3.1K
1.3KMedia
How do you view your customer complaints? Are they a disaster? do you ignore them? or are they a gift? Customer complaints are a valuable resource for finding & fixing issues to improve customer experiences. #customerexperience #marketing #CustomerService #strategy
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With the crucial information obtained through CDPs, such as user feedback, customer service data, and campaign metrics, businesses can design a personalized digital marketing approach. ow.ly/nYCb50MIUw8 #martech #marketing #Technology
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1/7 Customer retention is crucial for business success. 🤗🔒 The cost of acquiring new customers is far higher than keeping existing ones. Repeat customers spend more and are more valuable in the long run.
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Is your business leveraging the power of S-commerce? Writing for Ecommerce Age, Emma Sahota, UK Managing Director at @UkAstound, discusses how the merging of ecommerce and social media will continue to grow in importance in 2023... ow.ly/XMaU50MxzXm
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5 Key questions to ask about measuring Customer Experience 1. How will you gather the data 2. Which measures will support improvements 3. How will you measure success? 4. How will you drive action? 5. How will you engage your customers? #customerexperience #strategy #marketing
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Billtrust found in a survey that #ecommerce now accounts for at least one-half of all sales in five key industries. The survey also reveals that 88% of #wholesalers and suppliers for these five industries have deployed an #online ecommerce ordering option. ow.ly/Wwrp50Mqlv1
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If you want to get AHEAD of the GAME – create a GREAT customer experience STRATEGY! 🚀 Investing in a well planned & executed customer strategy will see your customer base increase, loyalty grow and your turnover will rise as a result. #CustomerExperience #strategy #marketing
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New tool to track and reach out to potential audiences, for #Shopify merchants.
eDesk@eDesk4 Jan 2023
Great news for @Shopify sellers! "The new tool allows retailers to pool their customer data and upload it to Meta and Google’s advertising platforms" ft.com/content/84ea2a9c-c28d… #Shopify #Seller #eCommerce
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80% of Americans said that “speed, convenience, knowledgeable help and friendly service are the most important elements of a positive customer experience”. - PwC survey #CustomerExperience #CustomerJourney #CustomerSatisfaction #CustomerRetention #CustomerSuccess
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“You work hard to attract new customers. Why not invest the same effort in retaining them?” ~ Frank Sonnenberg ➤ bit.ly/3ponaTa #CustomerRetention #Customers
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eDesk retweeted
Dusted@dusted4 Jan 2023
The new year is off to a great start with 3 of our clients shortlisted for the #TransformAwards Europe. Our nominations are in 6 categories and include brand, strategy and identity work for @theCarbonTrust, @eDesk and @Mahindra_Auto dusted.com/blog/dusted-short…
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You need to start by improving your shopping cart, checkout, product list and user onboarding.
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If you want to get AHEAD of the GAME – create a GREAT customer experience STRATEGY! 🚀 Investing in a well planned & executed customer strategy will see your customer base increase, loyalty grow and your turnover will rise as a result. #CustomerExperience #strategy #marketing
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eDesk retweeted
eDesk@eDesk23 Nov 2022
2 DAYS TO GO ⏰ What do successful #eCommerce companies have in common? Convenience! 🤩 Check out @LINNWORKS pro tips and learn how to simplify the buying experience for brands and #sellers -- a thread 🧵
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Ray Nolan, Founder at @eDesk talks about the benefits of WhatsApp for business and how platforms like eDesk with their new integrations enable better instant brand communication with end users: ow.ly/sHLK50Lo5zo #salestech #news #sales #B2Bsales
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Will Twitter be a growing opportunity for ecommerce businesses? practicalecommerce.com/is-mu…
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5 Key questions to ask about measuring Customer Experience 1. How will you gather the data 2. Which measures will support improvements 3. How will you measure success? 4. How will you drive action? 5. How will you engage your customers? #customerexperience #strategy #marketing
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Advances in fit technology could minimize those onerous online returns tcrn.ch/3gkTPY0 by @christinemhall
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How do you plan to improve your small business this week?
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♻️ Online marketplace @eBay_UK has partnered with the @BFC to launch the Circular Fashion Innovator’s Fund, offering £100,000 in funding for small businesses specialising in pre-loved fashion solutions buff.ly/3g7DTZk #circularfashion #sustainablefashion
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